3gbd Privacy Policy

This privacy policy ("Policy") is issued by the 3gbd online entertainment platform ("3gbd", "we", "us") and applies to all users ("you", "user") of the website https://3gbd.lat.

This policy describes how we collect your personal information, the purposes for which we use it, how long we retain it, and how we keep it secure. By using our platform or registering an account, you are considered to have agreed to this policy.

This privacy policy may be updated from time to time. For significant changes, we will notify you by email, and the date of the latest update will be shown at the top of this page.

We may collect the following types of information:

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, and national ID number (if required for verification).
• Contact Information: Email address and mobile number.
• Financial Information: Payment method details (bKash, Nagad, Rocket, or bank account number).
• Account Information: Username and password (stored in encrypted form).
• Support Messages: Messages and requests you send via live chat or email.

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifier.
• Usage Information: Pages visited, links clicked, session duration, and usage patterns.
• Log Files: Server logs, transaction history, and records of gaming activity.
• Cookies and Similar Technologies: Used to store your login status and preferences on your account.

2.3 Information Received from Third Parties

• Transaction verification information from payment processors (bKash, Nagad, Rocket, etc.).
• Information from approved providers for age and identity verification.
• Information from fraud prevention and cybersecurity providers.

We use the information we collect for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions.
• Managing game sessions and ensuring fair gameplay.
• Providing bonuses, rewards, and promotional offers.
• Providing customer service and support.

3.2 Security and Compliance

• Age verification — ensuring access only for those aged 21 and above.
• Preventing fraud, money laundering, and unauthorized activity.
• Protecting account security and preventing unauthorized access.
• Meeting legal and regulatory obligations.

3.3 Improvement and Communication

• Improving the platform experience and quality of service.
• Sending important account-related notifications.
• Sharing promotional offers and updates with your consent.
• Providing responsible gaming information and support.

We do not sell your personal information. However, in certain circumstances we may share information with trusted parties:

4.1 Service Provider Partners

Our approved service providers below may receive limited information, solely to carry out their designated tasks:

• Payment processing providers (bKash, Nagad, Rocket, etc.).
• Identity and age verification providers.
• Fraud prevention and cybersecurity providers.
• Technical infrastructure and cloud storage providers.
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) — only information necessary for game operations.

All these partners operate under strict confidentiality agreements and may not use the information for any other purpose.

4.2 Legal Obligations

In the following circumstances we may be required to share information with legal authorities:

• To comply with court orders or legal obligations.
• To comply with anti-money laundering regulations.
• To assist in the investigation of fraud or criminal activity.
• To protect the rights and safety of us or our users.

3gbd has implemented industry-standard technical and administrative measures to ensure the security of your personal information:

• SSL/TLS Encryption: All data exchanged between the website and your browser is encrypted.
• Data Encryption: Sensitive stored data (passwords, payment information) is kept in encrypted form.
• Access Controls: Only authorized staff can access specific information required for their designated tasks.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Firewall and DDoS Protection: Advanced security measures to prevent unauthorized access and attacks.
• Secure Servers: Your information is stored in secure data centers.

While we are committed to ensuring the highest level of security, 100% security on the internet cannot be guaranteed. We therefore ask you to use a strong password and keep your account information confidential.

Cookies are small text files that our website stores on your device. We use the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform — maintaining login status, managing security tokens, and preserving sessions. They cannot be disabled.

6.2 Functional Cookies

These store your language preferences, gaming settings, and other personalization data so your experience is improved on subsequent visits.

6.3 Analytics Cookies

These help us understand which parts of our platform are used most. This data is fully anonymized and is used to improve our service.

You can decline non-essential cookies through your browser settings, though this may affect some platform functionality.

We retain your information only for as long as necessary or legally required:

• Active Account Data: Retained for the full duration that the account remains active.
• Financial Transaction Records: Retained for the period required by legal obligations.
• Identity Verification Documents: Retained for as long as needed to meet regulatory requirements.
• Logs and Audit Trails: Retained for a set period for security and fraud prevention purposes.
• After Account Closure: The minimum data required to meet legal obligations is retained for a specified period.

Once the retention period expires, data is securely deleted or anonymized.

You have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of information that is no longer necessary, beyond specific legal obligations.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be limited.
• Right to Opt Out of Marketing: You can stop receiving marketing messages at any time.
• Right to Data Portability: In certain circumstances, you can request your data in a structured format.
• Right to Complain: You can report complaints about breaches of this policy to our support team.

To exercise any of the above rights, contact our support team via 24/7 live chat or email us at [email protected]. We will respond to your request within a reasonable time.

3gbd provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is carried out at the time of registration. If we become aware that a minor has registered on our platform, that account will be immediately closed and all collected information will be deleted.

If a parent or legal guardian contacts us regarding a minor's account, we will act promptly.

We may update this privacy policy from time to time due to business needs, technological changes, or legal obligations.

For significant changes, we will send advance notice to your registered email and display a clear notice on the platform. For minor changes, the "Last Updated" date at the top of this page will be updated.

Continuing to use the platform after any changes will be considered your agreement to the updated policy.